Testimonials

Mr Yates, Ilfracombe. EX34

My oven was almost past cleaning and we thought we might need to buy a new one. We used OVENU for the first time and the oven is now like new and has saved us hundreds of pounds as a new one is now not necessary.

Mr Yates, Ilfracombe. EX34

Ms Clark, Bude. EX23

Excellent job in 2 hours.

Ms Clark, Bude. EX23

Mrs Holton, Braunton. EX33

I am absolutely delighted with the OVENU service. The engineer was prompt, efficient, friendly and professional. The result is virtually a new cooker and several small problems have now been completely dealt with. I would recommend this service to my friends without hesitation.

Mrs Holton, Braunton. EX33

Mrs O’Neill, Bideford. EX39

Arrived promptly. Friendly and professional. And as for the oven – wow! like new! Left everything clean and shiny.

Mrs O’Neill, Bideford. EX39

Mrs Hardy, North Devon. EX33

Thanks for – fitting me in at the last minute. Being trustworthy and affable. Doing a wonderful job. Cleaning up after yourself.

Mrs Hardy, North Devon. EX33

Mrs Wisniewski, Devon. EX20

Very pleased with Brian’s work on my oven. He turned up on time, and did a lovely neat job and made my oven shine again.

Mrs Wisniewski, Devon. EX20

Mr Warren, N. Devon. EX34

Very pleased with the end result – oven and microwave look like new!

Mr Warren, N. Devon. EX34

Dr Chadd, Bude. EX23

Thank you for a great service! As a busy B&B the ovens get very dirty and your cleaning brings them up like new again. Very pleased with your high quality professional service. I will definitely use you again.

Dr Chadd, Bude. EX23

Mr Smart, Barnstaple. EX32

Oven like new! Great service with a smile. Pleased to recommend to anyone.

Mr Smart, Barnstaple. EX32

Mrs McCauley, Bideford. EX39

An excellent job. Both oven and hob look like new! Very pleasant and courteous service. Highly recommended.

Mrs McCauley, Bideford. EX39

Mrs Pales, Okehampton. EX20

Thank you so much for sending Brian to Bolts House! I am absolutely thrilled with my ”brand new” oven. Brian worked with such care and no mess!

Mrs Pales, Okehampton. EX20

Mrs Alison, Bude. EX23

Excellent service! Would recommend and will use again. Thank you.

Mrs Alison, Bude. EX23

Mrs Beesley, North Tamerton. EX22

I am ‘delighted’ with my oven – it positevely sparkles. All went to plan and the kitchen has remained clean surrounding the cooker. Will definitely use OVENU again.

Mrs Beesley, North Tamerton. EX22

Ms Williams, Barnstaple. EX31

Brilliant!

Ms Williams, Barnstaple. EX31

Miss Lamb, Braunton. EX33

A great friendly service! The oven looks like new!

Miss Lamb, Braunton. EX33

Mr Spate, West Yelland. EX31

Fast and efficient service. Many thanks.

Mr Spate, West Yelland. EX31

Mrs Woods, Woolacombe.

Thanks for doing a great job of making the cooker like new – again!

Mrs Woods, Woolacombe.

Mr Midson, Devon. EX23

Brian is very polite and does his job to a very high tech. The job was done very quick and he was clean with tidying up. Very, very satisfactory. Top marks.

Mr Midson, Devon. EX23

Mrs C, Bedeford. EX39

Wonderful! I couldn’t believe my Aga could look so good and Brian was a pleasure to deal with.

Mrs C, Bedeford. EX39

Mr. A. Wilkinson, Hatherleigh. EX20

Thank you for cleaning the cooker. A very good service.

Mr. A. Wilkinson, Hatherleigh. EX20

Mrs Holding, Barnstaple. EX31

I am very happy with the friendly and efficient service I received today from Brian at OVENU. The oven is now looking fantastic, like brand new. I will definitely be using this service again in the future. Thank you very much.

Mrs Holding, Barnstaple. EX31

Mrs Legg, Devon. EX33

Really pleased with my cooker, it looks new. Thank you.

Mrs Legg, Devon. EX33

Mrs Castle, Ilfracombe. EX34

So grateful to be no longer ashamed of my oven. Efficient, fast job, no chemical smells. Lovely chap Brian, enjoyed his company! Would definitely recommend and use again.

Mrs Castle, Ilfracombe. EX34

Mrs Nandi, Bridstowe. EX20

Thank you – great job done on a couple of challenging ovens.

Mrs Nandi, Bridstowe. EX20

Mrs Isaac, Ilfracombe. EX34

Fantastic, I can’t believe my Rangemaster looks like new. Money worth spending.

Mrs Isaac, Ilfracombe. EX34

Mrs Teick, Barnstaple. EX31

Brian said ”This is one of the worst ovens I had ever seen”. I only moved into the house 2 weeks ago and was really shocked at the state of the oven/grill and extractor fan. Brian worked for hours and eventually succeeded. Three of my friends recommended his work and we will use him again.

Mrs Teick, Barnstaple. EX31

Miss Ledger, Chulmleigh. EX18

Excellent service – very high standard – as per the norm! Brian McCauley is friendly and professional at all times. Will definitely use again.

Miss Ledger, Chulmleigh. EX18

Mr Craig Worcester, Devon. EX21

Wow! It looks like I’ve got a new oven. Absolutely brilliant service. Brian even called to confirm his appointment the day before. Very impressed. Thank you very much, see you next year.

Mr Craig Worcester, Devon. EX21

Mrs Joyce Langton, Barnstaple. EX31

He is a very good time keeper. He does an excellent job, I do not like cleaning my oven.

Mrs Joyce Langton, Barnstaple. EX31

Mrs. L. Kirk, Petrockstowe. EX20

Brian is a friendly man. Came straight in and started. My oven was in such a mess. I tried all cleaners but nothing moved it. It’s like a new oven now, so, so happy. I will definitely be having Brian back again now, brilliant job. Thank you.

Mrs. L. Kirk, Petrockstowe. EX20

Ms Coombe, Westward Ho. EX39

Very happy with fantastic results and have booked a second clean. New house had nasty oven and now it’s gleaming. Thank you.

Ms Coombe, Westward Ho. EX39

Mrs Elster, Lardley.

Fast, efficient service, oven looks like new. No fuss, no nonsense. I’d recommend to anyone. Thank you.

Mrs Elster, Lardley.

Mrs Bones, Stowford. EX20

My Aga is now looking as good as new. I am very pleased with the thoroughness of the clean and attention to detail. I will be using this service again.

Mrs Bones, Stowford. EX20

Mrs Williams, Swinbridge. EX32

Friendly and efficient service. Highly recommended.

Mrs Williams, Swinbridge. EX32

Mrs Woodward, Bideford. EX39

Fabulous service from start to finish. Thank you.

Mrs Woodward, Bideford. EX39

Mrs Atkinson, Kings Nympton. EX37

Fabulous service. Fifth time of cleaning. Thank you.

Mrs Atkinson, Kings Nympton. EX37

Mrs McMullen, Westward Ho. Ex39

Thank you once again for your friendly efficient service! Job as always well done. Will definitely use you again next year.

Mrs McMullen, Westward Ho. Ex39

Mrs Faiers, Bude. EX23

We wre delighted with our oven cleaning service. Engineer was on time and the oven looks like new. He also cleaned the extractor which looked so much better after! Thanks. Will use again.

Mrs Faiers, Bude. EX23

Mr.A.Parton, Barnstaple. EX31

This is the second visit from OVENU and yet again a very good service. A friendly sociable person and I’m sure we will use OVENU again in the future. Thanks.

Mr.A.Parton, Barnstaple. EX31

Mrs Wellington, Barnstaple. EX31

This is the third time Brian has been to clean my oven and it always looks like new when he has finished. Brilliant!

Mrs Wellington, Barnstaple. EX31

Mrs Thorne, Devon. EX39

Brian cleaned my rented property oven and it was very burnt, it came up beautifully and also my oven looks like new and will definitely use him every 12 months.

Mrs Thorne, Devon. EX39

Mrs Cosgrave, Devon. EX34

Fab! Now I can see my ovens! Efficient and professional.

Mrs Cosgrave, Devon. EX34

Mrs Holden, Barnstaple. EX31

Brian has been cleaning mine and my families cookers since 2001. He always does a fantastic job. The cooker looks as good as it did when it was new! Hopefully he will continue to do so for another 10 years. Thanks Brian.

Mrs Holden, Barnstaple. EX31

Mrs Mason, Newport. EX32

Brian did a super job- again. Have also found him to be very efficient and friendly and ALWAYS leaves the kitchen clean and tidy.

Mrs Mason, Newport. EX32

Mrs Hare, Shebbear. EX21

The service was fast, polite and produced an excellent result. The oven is gleaming! A very good service that I will use again.

Mrs Hare, Shebbear. EX21

Miss Westlake, Whitstone. EX22

Lovely, spotless, clean. Thank you so much. I can now eat in my (new) oven.

Miss Westlake, Whitstone. EX22

Mr Goodnay, Bideford. EX39

My wife and I are always extremely satisfied with the work on our oven. Your engineer has been around today and once again has done a fantastic job – our oven must think it is it’s birthday!! It looks as good as the day we bought it. Very many thanks.

Mr Goodnay, Bideford. EX39

Miss Ellis, Barnstaple. EX31

Brian cleaned my oven like it was still new. Very clean and tidy person. Called to say that he could do my oven earlier than pre-arranged, very grateful. Will certainly have Brian back to clean oven and hob.

Miss Ellis, Barnstaple. EX31

Mrs Bodinetz, Bideford. EX39

It’s a new oven every six months, Yippee!

Mrs Bodinetz, Bideford. EX39

Mr Brockway, Bideford. EX39

2nd visit. Brilliant service as always. Would recommend to any one. Thanks.

Mr Brockway, Bideford. EX39

Mrs Ladd, Appledore. EX39

Brian has been cleaning my oven in my cottage at Appledore for some years and has always done a splendid job, leaving the oven sparkling. It gets a lot of use as it is a holiday cottage. We also use OVENU in our main residence in Wiltshire and are always pleased. It is good to have the same person consistently and Brian is always most helpful and cheery.

Mrs Ladd, Appledore. EX39

Mrs Eyles, Barnstaple. EX31

Very happy with work. Engineer very friendly and efficient. Would definitely use again.

Mrs Eyles, Barnstaple. EX31

Mrs Boden, Barnstaple. EX32

Thank you for cleaning my oven today, always a brilliant job done. Very pleased with the service. Would recommend to friends.

Mrs Boden, Barnstaple. EX32

Mrs Watt, Barnstaple. EX32

Fantastic!! I thought I needed a brand new cooker but once Brian had finished I did have a new cooker. Thank you so much.

Mrs Watt, Barnstaple. EX32

Dr Chadd, Stratton. EX23

Delighted with the ovens. We run a busy R&B and the ovens get constant hard use. They have been restored to pristine condition. Great job – thank you.

Dr Chadd, Stratton. EX23

Mrs Rose, North Devon. EX37

Very pleased with quality of clean, a repeat visit. Very prompt, on time. Overall excellent. Clean liners left. Would recommend.

Mrs Rose, North Devon. EX37

Mrs Parker-Jones, Bideford. EX39

Brian has cleaned our ovens for several years now. Reliable, efficient and friendly service and each appliance looks like new! Many thanks.

Mrs Parker-Jones, Bideford. EX39

Mr Shepherd, Holsworthy. EX22

Over the last 5 years I have been very pleased with the quality of the work and will continue to use OVENU in the future. Thank you.

Mr Shepherd, Holsworthy. EX22

Mrs Barrett, Barnstaple. EX32

Fantastic job. Turned up on time. Oven looks new. Left the kitchen neat and tidy.

Mrs Barrett, Barnstaple. EX32

Mrs Sullivan, Holsworthy. EX22

Brian has come to me for six years. Brian always does a fantastic job on my oven and my daughters oven. We both welcome him with open arms as our ovens are perfect when he leaves.

Mrs Sullivan, Holsworthy. EX22

Mrs Caley, Barnstaple. EX31

Have been using OVENU for three years now and will continue to do so. The service is fantastic, the people are friendly and efficient and the oven always looks like new. Can’t fault them in any way.

Mrs Caley, Barnstaple. EX31

Mrs Germon, Barnstaple. EX32

Brian has been cleaning my oven for 7 years now, every 6 months. He is very helpful and friendly man, and always does a first class job. He is always on time and he has never let me down. Good prices for a good job. I would recommend him to anybody.

Mrs Germon, Barnstaple. EX32

Mrs Hockin, Abbotsham. EX39

Very nice gentleman cleaned the ovens. Excellent.

Mrs Hockin, Abbotsham. EX39

Mrs Ames, South Molton. EX36

Brian has been cleaning our Range cooker for 2 years. It’s a tough job as the B&B breakfasts take their toll. We are always very pleased with the sparkling results! We would hugely recommend you to give him a call.

Mrs Ames, South Molton. EX36

Mrs Sheppard, Barnstaple. EX32

Very quick! My oven looks like new. I will definitely be booking again. It’s great. Thank you!

Mrs Sheppard, Barnstaple. EX32

Mrs Stephens, Northam. EX39

Always very pleasant and polite. Leaves everything clean and tidy and best of all a smashing clean cooker that sparkles!!

Mrs Stephens, Northam. EX39

Mrs Hodges, North Devon. EX39

Brian has been cleaning my oven for many years and it has been and continues to be the best thing I have ever done, long may it continue. I have always hated cleaning my oven so am thrilled that for a little over a £1.00p a week it is being done for me. The oven looks like new when finished. I love it.

Mrs Hodges, North Devon. EX39

Mr Hudson, Barnstaple. EX32

Arrived on time and did a thorough job and fixed odd problems. Very pleased with the results and a nice shiny cooker.

Mr Hudson, Barnstaple. EX32

Miss Ranson, Braunton. EX33

Oven looked as good as new – if not better! Very happy with the service. Thank you.

Miss Ranson, Braunton. EX33

Mrs Cottle, Bude. EX23

A job I hate is oven cleaning. I was very happy to have a oven valeter in,  who done a great job.

Mrs Cottle, Bude. EX23

Mrs Gubb, Barnstaple. EX31

I am very happy with the service I get. I have been having OVENU about 6 years and I think it is excellent value.

Mrs Gubb, Barnstaple. EX31

Mrs Walter, Stratton Bude. EX23

Looks like new!

Mrs Walter, Stratton Bude. EX23

Mr. M. Thomas, Barnstaple. EX31

Very good service, quick and clean. Would have back again. Very pleased with our clean oven.

Mr. M. Thomas, Barnstaple. EX31

Mrs Gunn, Hatherleigh. EX20

Wow! Wow! Wow! Absolutely thrilled and delighted. A fantastic, professional and very friendly service. Would definitely recommend.

Mrs Gunn, Hatherleigh. EX20

Mrs Sampson, High Bullen. EX38

Having had 2 ovens cleaned by Brian again this year only goes to prove how good he is. This is my 3rd year of using OVENU and Brian, every result is outstanding. I would highly recommend you and especially Brian. Well done and keep up the great work.

Mrs Sampson, High Bullen. EX38

Mrs Lester, Barnstaple. EX32

Fantastic friendly service. Oven looks as good as new. Good value for money – would recommend to others.

Mrs Lester, Barnstaple. EX32

Mrs Dodwell, Bideford. EX39

Excellent service.

Mrs Dodwell, Bideford. EX39

Mrs Seery, Winkleigh. EX19

Always friendly, reliable and ovens look fantastic with Brian’s magic touch.

Mrs Seery, Winkleigh. EX19

Mrs Savory, Bideford. EX39

I have always been very satisfied with OVENU for my oven cleaning. They have cleaned my ovens for at least ten years.

Mrs Savory, Bideford. EX39

Mrs Blunt, North Devon. EX31

A fantastic job! An almost new oven.

Mrs Blunt, North Devon. EX31

Mrs Staddon, Bideford. EX39

Excellent service.

Mrs Staddon, Bideford. EX39

Mr Weaving, Barnstaple. EX31

Excellent service. The oven is as good as new when OVENU have cleaned it. Would recommend the service to anyone.

Mr Weaving, Barnstaple. EX31

Joyce Langton, Barnstaple. Ex31

He is a good worker. He cleans all my appliances here. He comes here once a year and always phones to let us know when it is due for a clean.

Joyce Langton, Barnstaple. Ex31

Mrs Harker, Bude. EX22

Many thanks Brian – a great job! The oven looks like new! Thanks also for the useful tips on how to keep it clean, and for clearing up so thoroughly when you left!

Mrs Harker, Bude. EX22

Mrs Gullick, Marwood. EX31

Once again delighted with a job well done. Customer service fantastic. Thank you.

Mrs Gullick, Marwood. EX31

Mrs Ford, South Molton. EX36

The first time I had a visit from OVENU was as a birthday present, courtesy of my husband! I have used them ever since. Always dependable and a good job every time.

Mrs Ford, South Molton. EX36

Mrs Rushton, Bude. EX23

ABSOLUTELY BRILLIANT. Haven’t seen my oven this clean since the day it was put in. Thanks very much. Money well spent.

Mrs Rushton, Bude. EX23

Mrs Burrows, Winkleigh. EX19

My oven was absolutely filthy when Brian arrived but , by the time he finished it was clean and shiny, like new. Brian arrived bang on time and was very quick and efficient. I would certainly recommend this service.

Mrs Burrows, Winkleigh. EX19

Mrs Williams, Winkleigh. EX19

Over the years have found your work efficient, very clean, excellent and friendly.

Mrs Williams, Winkleigh. EX19

Mrs Edwards, Ilfracombe. EX34

Fantastic service. Oven like new. Highly recommended and will use again.

Mrs Edwards, Ilfracombe. EX34

Mr Heywood, Parkham. EX39

Very good service, gave good advice and was very clean and efficient.

Mr Heywood, Parkham. EX39

Mrs Hawkins, Bratton Fleming. EX31

Thank you for a very good job. We’ve had you now for 8 years and have been very pleased with your friendly honest approach. Cooker like new. Excellent value for money.

Mrs Hawkins, Bratton Fleming. EX31

Mrs Robinson, Barnstaple. EX31

Thank you so much. Great communication, lovely service, beautiful clean oven. Would recommend.

Mrs Robinson, Barnstaple. EX31

Pam, Bishops Tawton. EX39

Brian did a terrific job on a very dirty oven, looks like new again. Also replaced my extractor filter and lamp for me, much appreciated. Brian was very friendly, cheerful and a pleasure to have come to clean my oven. I will certainly recommend him at every opportunity. I’m very happy!

Pam, Bishops Tawton. EX39

Miss Dicken, Coombe Martin. EX34

Thank you. Very efficient, professional service. I am very pleased with the finished job.

Miss Dicken, Coombe Martin. EX34

Kathy, Yelland. EX31

I am delighted with the service provided. From booking the appointment to having my old oven looking like new. Amazing!

Kathy, Yelland. EX31

Barbara, Ilfracombe. EX34

I am amazed! From disgusting to sparkling in a matter of hours!. I’ll never let it get that way again!!

Barbara, Ilfracombe. EX34

Mrs. Baxter, Holsworthy.

Great work, my oven looks like new, many thanks.

Mrs. Baxter, Holsworthy.

Mr. Scoynes, Bideford. EX38

Thank you for your help in keeping our oven in good condition for many years and your cheerful face when working.

Mr. Scoynes, Bideford. EX38

Miss Marshall-Deane, Northam. EX39

First time having my oven cleaned. It’s very worth the money. Lovely and clean. Thanks.

Miss Marshall-Deane, Northam. EX39

Mrs Smith, Frithlstock Stone. EX38

Cleaned my disaster of an oven into a clean and sparkling oven I can use again! Thanks for also leaving everything clean and tidy.

Mrs Smith, Frithlstock Stone. EX38

Gill, Poundstock. EX23

Super job, thanks very much.

Gill, Poundstock. EX23

Ian, Roundswell. EX31

An excellent ,efficient good service. No mess, an oven that looks new. Friendly, polite and on time. Money well spent. Would recommend!

Ian, Roundswell. EX31

Zelah, Fremington. EX31

We have been having Brian from OVENU every year for the last four, to completely clean and overhaul our oven, hob and extractor hood. We have always been very pleased with the results, as you get what seems to be  a brand new oven every year! Brian works very efficiently and keeps the mess to a minimum, whilst doing the job. I will never do the task of cleaning my own oven again! I can and have recommended OVENU to friends and family.

Zelah, Fremington. EX31

Mr Tamlyn, Braunton. EX33

Great service thanks. Oven looks better than new! Very quick, very clean and very polite. Will most certainly use you again.

Mr Tamlyn, Braunton. EX33

Carol, Shebear. EX21

Thank you, I didn’t think it could look that clean again!

Carol, Shebear. EX21

Mrs Finch, Winkleigh. EX31

Absolutely over the moon. Oven looks brand new. Excellent service, very professional.

Mrs Finch, Winkleigh. EX31

Claire, Northam. EX39

I can’t beieve how clean the ovens and grill are. It all looks brand new! The extractor hood has never looked so good either. Brian is a very clean worker & I will certainly recommend and use OVENU in the future.

Claire, Northam. EX39

Mrs. Tucker, Hartland. EX39

Thanks for a fantastic job…..my oven looks brilliant!

Mrs. Tucker, Hartland. EX39

Mrs Mundy, Woolacombe. EX34

I am very pleased with my oven and I will be using OVENU again.

Mrs Mundy, Woolacombe. EX34

Mrs Lambden, Barnstaple. EX39

We are delighted with the service we get from Brian. He contacts us when our oven ‘service’ is due without any hassle. The work is done efficiently and no mess around the kitchen, he always cleans up as he goes along and when he has finished. We would not hesitate to recommend him to any of our friends or family.

Mrs Lambden, Barnstaple. EX39

Jess Hawley, Woolacombe. EX34

Fantastic job! Looks like new! Thank you.

Jess Hawley, Woolacombe. EX34

Mrs Germain, Barnstaple. EX31

Excellent service. Very pleased with work completed.

Mrs Germain, Barnstaple. EX31

Roz, Bideford. EX39

Brian has been cleaning my oven for the last 4 years both in my holiday home and my own home. He is highly recommended and is extremely professional. The finished product is always gleaming and has the showroom finish. Thank you.

Roz, Bideford. EX39

Lee, Sticklepath. EX31

Very friendly and efficient service. Oven looks great!

Lee, Sticklepath. EX31

Bruce, Northam. EX39

Absolutely fantastic service. Oven now really looks like new. Would recommend Brian to anyone who has neglected their oven like we have !! Will definitely use again and recommend to friends.

Bruce, Northam. EX39

Mrs Jollow, Kickhampton. EX23

A very good service. Friendly. No mess left. Would recommend to anybody.

Mrs Jollow, Kickhampton. EX23

Mrs Cook, Bideford. EX39

Brilliant service the oven looks like new. Great customer services and the engineer was very helpful and polite.

Mrs Cook, Bideford. EX39

Marilyn Green, Braunton. EX33

Like many people I really dont like cleaning my oven so I really appreciate OVENU doing it for me. It looks brilliant, like a brand new oven.I would highly recommend them.

Marilyn Green, Braunton. EX33

Jackie, Newton Tracey. EX31

The oven looks very good, hope I can keep it like that.

Jackie, Newton Tracey. EX31

Richard, South Molton, EX36

I am very pleased with the service received from Brian. Very polite and professional service and gets my cooker like new considering the condition it was left in by the previous occupiers. Overall an excellent service.

Richard, South Molton, EX36

Julia, Woolacombe. EX34

This service is invaluable! I would never clean my own oven again after experiencing the OVENU service. My oven looks as good as new. Thank you.

Julia, Woolacombe. EX34

Erica, Barnstaple. EX39

I have been using OVENU for nearly three years now and Brian always makes my oven look like new. The service is reliable and friendly and I would recommend OVENU to my friends.

Erica, Barnstaple. EX39

Jane, Torrington. EX38

I have been looking forward to having my oven cleaned, and I was not disappointed. It’s a wonderful job, plus left area clean and tidy too. Will be giving number out and as I work for Asda lots will get it.

Jane, Torrington. EX38

Audrey, Barnstaple, EX32

I have used Brian for the last 4 to 5 years and his work is excellent. I have a small residential letting agency and he does all my properties when my tenants move out. He is very curteous  and efficient. I would not use anyone else.

Audrey, Barnstaple, EX32

Mrs Williams, Barnstaple. EX32

Delighted with the service, oven looks like new. Would highly recommend to anyone.

Mrs Williams, Barnstaple. EX32

Gill, Appledoore. EX39

I am delighted with new clean oven. Brian was very cheerful and competent and there was no smell or mess.

Gill, Appledoore. EX39

Gill Faiers, Bude. EX23

He transformed our dirty old cooker into a shining new one!

Gill Faiers, Bude. EX23

Mr. Searle, Devon

Thank you. We have had our cooker cleaned three times now and the service has been first class. The manners of the gentleman that did the job was first class also.

Mr. Searle, Devon

Mrs. Stevens, North Tamerton. EX22

The AGA is now gleaming! It looked like new at the end of the morning. In fact the whole kitchen looked brighter. Thank you so much.

Mrs. Stevens, North Tamerton. EX22

Mr. Diwell, Bideford. EX39

Very good service. Very pleased and the oven looks like new.

Mr. Diwell, Bideford. EX39

Mrs. Yewdall, Biddeford. EX39

My Lacanche Range looks brand new. Thank you.

Mrs. Yewdall, Biddeford. EX39

Lin Bridgman from Down View, Newton St.Petrock

It really is lovely to have an oven looking like new again. Well worth the money.

Lin Bridgman from Down View, Newton St.Petrock

Mrs. Lawrence, Southcott, Westleigh, North Devon

Mrs. Lawrence, Southcott, Westleigh, North Devon

Mrs. Lawrence, Southcott, Westleigh, North Devon

Pat Drew, Westdown, Ilfracombe

We are more than delighted with the finished results of our oven. The engineer was pleasant, professional and arrived promptly on time for the appointment.

Pat Drew, Westdown, Ilfracombe

Mrs. Christie, New Lodge, Chumleigh

Great friendly service and my oven is now sparkling like new. Absolutely worth every penny – Thank you!

Mrs. Christie, New Lodge, Chumleigh

Mr. Chubb, Kippling Terrace, Westward Ho!

Arrived on-site and worked quickly and did a professional job. Oven looks like brand new.

Mr. Chubb, Kippling Terrace, Westward Ho!

Mr. Skinnar, The Anchorage, Burscott

Keeps my oven as clean as the day I bought it some ten years ago. A good investment.

Mr. Skinnar, The Anchorage, Burscott

Mrs. Jeffrey, Huish Farmhouse, Kings Heanton

Thank you so much for a wonderful oven that looks like new.

Mrs. Jeffrey, Huish Farmhouse, Kings Heanton

Mrs. Cole, Crofts Lea Park, Ilfracombe

I have used this oven valeting  service for a few years now and I am very pleased. My oven is sparkling clean, looking as good as it did when new after the valeting. Would recommend to my family and friends.

Mrs. Cole, Crofts Lea Park, Ilfracombe

Mrs. Hillier, Roundswell, Barnstaple

Brian’s service was first class, most impressed. Should of done it before and will definately use OVENU on a regular basis as we hate oven cleaning.

Mrs. Hillier, Roundswell, Barnstaple

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.